Item Repairs & Product Care – Help Center

At Arc'teryx, we design our products to perform in the harshest environments—and to last. Our repair program helps extend the life of your gear, reduce environmental impact, and keep you moving confidently outdoors.

Repair Program Overview

We offer repair services for many Arc’teryx products to address:

Zipper issues
Seam or fabric damage
Delamination concerns
Hardware failures (toggles, cord locks, snaps)

Repair eligibility depends on the product, its condition, and the nature of the issue.

What Can Be Repaired

Repairs are typically available for:

Jackets and shells
Insulated pieces
Pants and soft goods
Packs and select accessories

Some cosmetic wear is expected over time and does not affect performance. Our team evaluates whether a repair is appropriate or if an alternative solution is recommended.

How to Request a Repair

To start a repair request:

Contact our support team via chat or email
Provide your product details (style name, approximate purchase date if available)
Include clear photos showing the issue

Once reviewed, we’ll confirm next steps and let you know whether your item qualifies for repair.

Repair Costs & Coverage

Warranty repairs may be covered if the issue is related to manufacturing or materials
Non-warranty repairs may be offered for a reasonable service fee

If costs apply, you’ll be informed before any work begins.

Repair Timelines

Repair timelines vary based on:

The type of repair required
Seasonal volume
Shipping time to and from the repair center

Once your item is received, we’ll provide an estimated completion timeframe.

When a Repair Isn’t Possible

In some cases, repair may not be feasible due to:

Extensive wear or damage
Safety or performance limitations
Product age or material constraints

If a repair isn’t possible, our team will discuss alternative options with you.

Caring for Your Gear

Proper care helps extend the life of your equipment. We recommend:

Following the care instructions on your product label
Cleaning technical garments regularly to maintain performance
Storing items clean and dry

If you have questions about washing, care, or maintenance, our support team can help.

Need Assistance?

If you’re unsure whether your item qualifies for repair, reach out to our support team with photos and details. We’re here to help keep your gear performing at its best.