1. Introduction

Shopping with Aritzia — whether online or through the Aritzia app — is designed to be seamless, secure and straightforward. This guide walks you through the entire ordering journey: how to place an order, what payment methods are supported, how shipping works, and how to track your delivery.

2. Ordering at Aritzia

Aritzia offers a curated experience to help you find pieces you’ll love and checkout with confidence.

2.1 Creating an Account

You can shop as a guest, but we recommend creating an account for:

Faster checkout
Easy access to Order History
Order tracking and return initiation
Saved addresses and payment methods

Create or access your account via aritzia.com → My Account.

2.2 Placing an Order (Online or App)

Add desired items to your Shopping Bag.
Review size, colour, and quantity.
Proceed to Checkout.
Enter your shipping address.
Choose your shipping method.
Select your payment option and complete the purchase.
You’ll receive an Order Confirmation email within minutes.

Important Notes

Items are not reserved until the order is submitted.
Some items may sell out during checkout due to high demand.
Gift card purchases are delivered digitally unless physical gift cards are selected.

2.3 Cancelling or Editing an Order

Aritzia orders begin processing quickly — to ensure fast delivery.

You can cancel an order within 30 minutes of placing it.
- Login → My Account → Order History → Select Order → Cancel.
- Guest checkout users can cancel via Order Tracking page.
After 30 minutes, the order cannot be changed or cancelled.
If you need to modify sizing or items, you’ll need to wait for delivery and then process a return or exchange.

3. Payment Options

Aritzia offers a variety of secure payment methods.

3.1 Accepted Payment Methods

Visa, Mastercard, American Express
Discover
PayPal
Apple Pay (where available)
Aritzia Gift Cards (Physical & Digital)
Klarna (Buy Now, Pay Later — available in select regions)

Gift Cards

Can be used online or in-store.
Cannot be returned or refunded for cash (unless required by law).
Refunds for purchases paid with a gift card are issued back to a digital merchandise credit.

Klarna Notes

Klarna refunds can only be processed if the item is returned by mail.
In-store returns of Klarna purchases can be exchanged or receive store credit — but not refunded back to Klarna.

PayPal Notes

Mail-in returns: refund goes back to PayPal.
In-store: PayPal purchases can be exchanged or credited to a gift card (cannot be refunded to PayPal in-store).

4. Shipping & Delivery

Aritzia partners with trusted couriers to provide safe and reliable delivery.

4.1 Shipping Options

Shipping options vary by region. In the US, the most common options include:

Standard Shipping
Expedited Shipping
Express Shipping

Your available options and pricing appear during checkout.

4.2 Shipping Timelines

Timing is estimated and may vary depending on:

Shipping method
Courier delays
Seasonal peaks (e.g., holiday periods)

Tracking information becomes available as soon as the order ships.

4.3 Order Processing

Orders typically process within 1–2 business days.
Orders placed during promotional periods may require additional processing time.
You will receive a Shipping Confirmation email with tracking information once the order has left the warehouse.

5. Tracking Your Order

5.1 Track via Aritzia Account

Sign in at aritzia.com.
Navigate to My Account → Order History.
Select your order to view:
- Shipping status
- Tracking number
- Courier details
- Expected delivery date

5.2 Track via Guest Checkout

If you checked out as a guest:

Use the Order Tracking page on aritzia.com
Provide:
- Order number
- Email address
- Billing ZIP code

5.3 Tracking Email Updates

You will receive:

Order Confirmation email (right after purchase)
Shipping Confirmation email (with tracking link)
Delivery Confirmation email (once delivered)

If you’re missing an email, check your spam or junk folder.

6. Delivery Issues

Aritzia’s Concierge team is here to support you if something goes wrong.

6.1 Package Shows as Delivered but Not Received

Try the following:

Check with building management, concierge, or reception.
Check mailbox, parcel lockers, or neighbouring units.
Wait 24 hours: couriers sometimes mark packages delivered early.

If still not located, contact Aritzia Concierge with:

Order number
Tracking number
Delivery address

6.2 Damaged Items

If your item arrives damaged or defective:

Contact Concierge immediately.
Include photos and your order number for faster support.

Aritzia will guide you through replacement, exchange, or return steps depending on item availability.

7. Common FAQs

Can I combine multiple orders into one shipment?

No — orders are processed individually.

Can I change my shipping address after placing the order?

Only within the 30-minute cancellation window. After that, orders cannot be modified.

Why was my order automatically cancelled?

Possible reasons:

Payment authorization failed
Item sold out before order completed
Order flagged by fraud prevention

You will be notified if this happens.

Do I pay duties or taxes?

Duty and tax charges depend on your location and are displayed during checkout.

8. Summary

Aritzia’s ordering and tracking process is designed for speed, clarity and flexibility — with multiple payment options, fast shipping, and easy tracking tools. Whether you shop online, in app, or in boutique, our goal is to ensure a smooth, seamless experience from purchase to delivery.

For any questions or support, Aritzia Concierge is always here to help.

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Ordering, Payment & Tracking